A cloud UCaaS platform built for security-conscious industries and mid-market organizations that need compliance baked in, not bolted on. Panterra combines voice, video, messaging, and contact center in one platform with a compliance story that most UCaaS vendors can't match at this price point.
Panterra is one of the more underrated platforms in the mid-market UCaaS space. They've been doing this since 2003 and have built a reputation in regulated industries, particularly healthcare, legal, and financial services, where their HIPAA, HITRUST, and SOC 2 compliance certifications matter. What sets them apart from the bigger names is that contact center features and compliance tools are included in the platform rather than sold as expensive add-ons. US-based support with real response times is another consistent differentiator. If your organization is in a regulated vertical and tired of paying premium prices just to get basic compliance covered, Panterra is worth a hard look.
Don’t pay list price. The rates above are published list prices. Quoting through us, you can generally expect 30%+ off list on annual and multi-year agreements. Panterra is especially flexible in regulated industries.
| Feature | Business | Business Plus | Enterprise |
|---|---|---|---|
| Unlimited US & Canada calling | ✓ | ✓ | ✓ |
| Auto-attendant / IVR | ✓ | Multi-level | Multi-level |
| Mobile + desktop apps | ✓ | ✓ | ✓ |
| Video conferencing | — | ✓ | ✓ |
| Team messaging | — | ✓ | ✓ |
| Call recording | — | ✓ | ✓ |
| CRM integrations | — | Salesforce, HubSpot | Full suite |
| Contact center (ACD / queues) | — | — | ✓ Included |
| Supervisor tools / wallboards | — | — | ✓ |
| Advanced analytics | Basic | Standard | Advanced |
| HIPAA / HITRUST / SOC 2 | ✓ | ✓ | ✓ |
| Microsoft Teams integration | — | ✓ | ✓ |
| Uptime SLA | 99.999% | ||
Most UCaaS platforms treat compliance as an enterprise upsell. HIPAA coverage requires a specific tier, a signed BAA costs extra, and compliance documentation comes with a price tag. Panterra includes HIPAA, HITRUST, and SOC 2 Type II compliance across all tiers as a baseline, not a premium. For healthcare providers, legal firms, and financial services companies dealing with sensitive client communications, this changes the total cost of ownership substantially.
Their infrastructure is built on US-based data centers with redundant architecture, and their security posture includes end-to-end encryption for voice and messaging. This isn't just checkbox compliance. It's a platform genuinely engineered for organizations where a breach or regulatory violation is a serious business risk.
Many UCaaS providers treat contact center as a completely separate product with its own pricing, implementation, and contract. Panterra includes ACD queuing, supervisor tools, wallboards, and agent management in the Enterprise tier. For organizations running modest contact center operations (10–50 agents) alongside a broader business phone deployment, this bundled approach eliminates the complexity and cost of managing two platforms.
It is not a replacement for a dedicated CCaaS platform like Five9 or NICE inContact for high-volume contact centers with complex routing and workforce management needs. But for many mid-market buyers, the built-in capability is more than enough.
We'll quote Panterra alongside the right alternatives at negotiated rates. Straight comparison, no pressure, no vendor runaround.