Avaya's cloud UCaaS product, built on and powered by RingCentral. The right choice for existing Avaya customers migrating off on-premises hardware. For new buyers, the direct RingCentral comparison matters.
Avaya Cloud Office is RingCentral. Literally. Avaya and RingCentral struck a partnership in 2019 in which Avaya resells RingCentral's platform under its own branding. The underlying infrastructure, feature set, admin portal, and SLAs are RingCentral's. Avaya adds its own support layer, partner channel, and migration tooling for customers moving off Avaya IP Office or Avaya Aura hardware.
The honest buying question is whether ACO makes more sense than going to RingCentral directly. The answer is usually yes if you are an existing Avaya customer with on-prem hardware and an existing Avaya partner relationship. For net-new buyers with no Avaya history, buying RingCentral directly is typically simpler and offers more direct access to pricing and roadmap.
Avaya filed for Chapter 11 bankruptcy protection in 2023, its second bankruptcy in six years. The company emerged from bankruptcy and continues to operate, but the event understandably raises questions about long-term platform confidence. Avaya Cloud Office is underpinned by RingCentral's infrastructure, so the core service continuity is tied to RingCentral rather than Avaya's balance sheet. That said, organizations with risk-sensitive procurement teams should factor Avaya's financial history into the vendor evaluation.
Don’t pay list price. The rates above are published list prices. Quoting through us, you can generally expect 30%+ off list on annual and multi-year agreements. Tiers mirror RingCentral’s structure closely.
| Area | Avaya Cloud Office | RingCentral (direct) |
|---|---|---|
| Underlying platform | Identical (same RingCentral infrastructure) | |
| Feature set | RingCentral parity | RingCentral native |
| Admin portal | Avaya-branded RingCentral portal | Standard RingCentral portal |
| Pricing | Comparable; varies by partner | Direct wholesale available |
| Best for | Existing Avaya customers migrating | Net-new buyers or non-Avaya shops |
| Migration tooling | Avaya hardware migration support | Generic migration assistance |
| Support layer | Avaya partner + RingCentral | RingCentral direct |
| Roadmap visibility | Dependent on Avaya partner relationship | Direct access to RingCentral roadmap |
| Feature | Essential | Standard | Premium |
|---|---|---|---|
| Unlimited US & Canada calling | ✓ | ✓ | ✓ |
| Auto-attendant / IVR | ✓ | ✓ | ✓ |
| Video meetings | — | 100 participants | 200 participants |
| Call recording | — | ✓ | ✓ |
| CRM integrations | — | Core (Salesforce, HubSpot) | Full + open API |
| Advanced analytics | — | Basic | ✓ |
| Multi-site management | — | ✓ | ✓ |
| HIPAA compliance | ✓ | ✓ | ✓ |
| Uptime SLA | 99.999% (RingCentral infrastructure) | ||
We'll compare Avaya Cloud Office against RingCentral direct and other relevant options at wholesale rates so you make the right call for your environment.