AI-native challenger vs. the enterprise incumbent. Dialpad was built AI-first from the ground up. RingCentral has been building AI onto a mature enterprise platform. Both are serious. The question is which philosophy serves your team better.
If your team makes a lot of calls and will actively use AI transcription, coaching, and post-call summaries, Dialpad was purpose-built for that and delivers it at every tier with no add-on. If you need enterprise-grade multi-site management, the widest possible integration ecosystem, and a platform that handles 500+ seats without strain, RingCentral is the safer enterprise call.
Published annual list prices. Negotiated rates run 15–20% lower on Dialpad and 15–25% lower on RingCentral through Bridgepointe.
| Tier | Dialpad | RingCentral |
|---|---|---|
| Entry | $15/user/mo (Essentials) | $20/user/mo (Core) |
| Standard | $20/user/mo (Business) | $25/user/mo (Advanced) |
| Advanced | $25+/user/mo (Enterprise) | $35/user/mo (Ultra) |
| AI features | Included at all tiers (no add-on) | RingSense AI, included on Advanced+; add-on below |
| Contact center | $80+/agent/mo (Ai Contact Center) | $65–120/agent/mo (RingCX) |
Dialpad's entry price is lower than RingCentral's and includes AI at every tier. RingCentral's higher ceiling tiers, particularly Ultra with RingSense, can close the gap on AI capability. For teams that want AI intelligence from day one without paying up, Dialpad has a clear pricing advantage.
| Area | Dialpad | RingCentral |
|---|---|---|
| Live call transcription | Every call, every tier, included | Available on Advanced+ with RingSense; add-on below |
| Post-call AI summaries | Automatic on every call, all tiers | RingSense on Advanced+ tier |
| Real-time coaching | Live coaching cues for sales reps during calls | Available on Ultra with RingSense |
| Sentiment analysis | Built in on Business and above | RingSense on Advanced+ |
| Third-party integrations | Strong: Salesforce, HubSpot, Zendesk, ServiceNow, Google, M365 | 300+ integrations (widest in the market |
| Multi-site management | Good for mid-market; less tooling at large scale | Industry benchmark for enterprise multi-site UCaaS |
| Admin portal | Clean and modern. Faster to learn than most enterprise UCaaS | More powerful; steeper learning curve |
| Video meetings | Dialpad Meetings included (functional) | Solid; separate from voice |
| Mobile app | Highly rated. Fast and clean on both iOS and Android | Good; can feel heavy |
| Contact center depth | Dialpad Ai CC is capable and AI-forward | RingCX is more mature and more broadly deployed |
| Global PSTN | Strong in North America; good but narrower internationally | 45+ countries with deep PSTN infrastructure |
| HIPAA compliance | Yes (Business+) | Yes (all tiers) |
| Uptime SLA | 99.9% | 99.999% |
If the answer is yes and you're under 300 seats, Dialpad's AI-at-every-tier pricing is genuinely compelling. If the answer is maybe, or your seat count is large, or your integrations are complex, RingCentral's broader ecosystem is the safer long-term platform.
Your team will actively use AI summaries and coaching, you're under 300 seats, and you want AI included without paying for a premium tier.
Enterprise scale, deep integrations, 99.999% SLA, and a mature contact center path matter more than AI-first design.
Still not sure? Tell us about your setup and we'll give you a straight recommendation with no sales pitch.
Get a personalized recommendationWe'll quote both Dialpad and RingCentral at wholesale rates and tell you which fits your team's actual workflow and scale.