The modern-vs-modern matchup. Both platforms are cloud-native, AI-forward, and built for teams that don't want legacy VoIP baggage. The differences are more nuanced than most comparisons admit.
If your team already uses Zoom Meetings and wants a phone system that fits natively, Zoom Phone is the obvious choice. If you have a sales team that could benefit from real-time AI coaching, live transcription, and post-call intelligence built into every call. Dialpad earns its price premium.
Published annual list prices. Negotiated rates run 15–20% lower on both platforms through Bridgepointe.
| Tier | Zoom Phone | Dialpad |
|---|---|---|
| Entry | $10/user/mo (US & Canada) | $15/user/mo (Essentials) |
| Standard | $15/user/mo (Pro Global Select) | $20/user/mo (Business) |
| Advanced | $20/user/mo (Business+) | $25+/user/mo (Enterprise) |
| AI features | Add-on (Zoom AI Companion, $0 on some plans) | Included at all tiers (Ai Voice) |
| Contact center | Via Zoom Contact Center ($69+/agent/mo) | Via Dialpad Ai Contact Center ($80+/agent/mo) |
Zoom Phone has the lower entry price, but Dialpad's AI features are included by default at every tier, there's no add-on required to get live transcription, call summaries, and sentiment analysis.
| Area | Zoom Phone | Dialpad |
|---|---|---|
| AI transcription | Available via Zoom AI Companion (included on some plans) | Live transcription on every call, all tiers, no add-on |
| Post-call summaries | Available on Business+ with AI Companion | Automatic AI summaries included at every tier |
| Real-time coaching | Limited; not a core feature | Live coaching cues for sales reps during calls |
| Sentiment analysis | Not a core feature | Built-in on Business and above |
| Video meetings | Best-in-class; native Zoom experience | Included via Dialpad Meetings; functional but lighter |
| Mobile app | Clean, fast, widely loved by end users | Solid; slightly less polished on iOS than Zoom |
| Admin portal | Familiar for Zoom admins; very clean UX | Intuitive but slightly steeper learning curve |
| Integrations | Solid but narrower (Salesforce, HubSpot, Slack) | Strong CRM depth. Salesforce, HubSpot, Zendesk, ServiceNow |
| Call routing / IVR | Capable; sufficient for most SMB needs | Comparable; both handle standard routing well |
| Global PSTN | Strong in US/Canada/UK/AU; growing coverage | Good; strongest in North America |
| Analytics | Good on Business+; lighter on entry tier | Richer out of the box; AI-powered call analytics |
| HIPAA | Yes (Business+) | Yes (Business and above) |
| Uptime SLA | 99.9% | 99.9% |
For most organizations, the choice comes down to whether your team will actually use AI call intelligence to change how they work. If yes. Dialpad's built-in AI justifies the price gap. If it's a nice-to-have, Zoom Phone's lower cost and familiar UX usually win.
You're already on Zoom, want to keep costs down, and your team's collaboration centers on video meetings.
You have a sales or support team that will actively use AI call summaries, coaching, and CRM call logging.
Not sure which way you lean? Tell us about your team and we'll give you a straight recommendation with no sales pitch.
Get a personalized recommendationWe'll quote both Zoom Phone and Dialpad (plus any other relevant options) at wholesale rates and tell you which fits your team's actual workflow.