The global calling and contact center heavyweight against the US service-first SMB favorite. Both cover the core phone system well, but they pull in different directions once you scale.
8x8 is the pick when international calling or an integrated contact center matters, especially across multiple countries. Nextiva is the pick for US-based teams that want simple bundles, desk phones, and a support team that actually picks up the phone.
Published annual list prices. Negotiated rates through us generally run 30%+ below list on both platforms, and 8x8 quotes most larger deals custom.
| Tier | 8x8 | Nextiva |
|---|---|---|
| Entry | $24/user/mo (X2) | $18/user/mo (Essential) |
| Standard | $44/user/mo (X4) | $22/user/mo (Professional) |
| Advanced | $57/user/mo (X6, includes CCaaS) | $32/user/mo (Enterprise) |
| Contact center | Native, included in X6+ tiers | Add-on, custom quoted |
Nextiva is cheaper tier for tier at list. 8x8 costs more because its higher plans bundle unlimited international calling and a full contact center. The right comparison is total cost for the features you will actually use, not the sticker price.
| Area | 8x8 | Nextiva |
|---|---|---|
| International calling | Unlimited to many countries on X4 | US and Canada focus, international metered |
| Contact center | Native XCaaS, full CCaaS depth | Capable, contact center on higher tiers |
| US-based support | Improving, more enterprise-paced | US-based, consistently top-rated |
| Onboarding | Standard, project-led at scale | White-glove setup and porting help |
| Desk phone support | Broad hardware support | Broad hardware support, rental options |
| Business SMS | Included | Included |
| Video meetings | Up to 500 participants | Capable, up to 45 participants |
| Analytics | Supervisor and speech analytics | Strong call analytics built in |
| Admin portal | Capable but dense | Clean and well-rated |
These two rarely lose on core calling. They lose on fit. Put a US-only insurance office on 8x8's global, contact-center-heavy stack and it feels like too much platform. Put a multinational with a 40-agent support team on Nextiva and the international and CCaaS gaps show fast. Match the platform to where your calls and your agents actually are.
You need international calling, a real contact center, or both, under one roof and at scale.
You are a US-based team that values support, simplicity, and a real service relationship.
Still not sure? Tell us about your setup, we'll tell you which one (or a third option you haven't considered) actually fits.
Get a personalized recommendationWe'll quote both 8x8 and Nextiva (plus any other relevant options) at wholesale rates and tell you which fits your team's actual setup.