The AI-native SMB favorite against Cisco's enterprise cloud calling. They serve different ends of the market even though both sell a cloud phone system.
Dialpad is the pick for SMB and mid-market teams that want native AI and a simple modern app. Webex Calling is the pick for enterprises already invested in Cisco, or those that need Webex meetings, deep security, and global scale.
Published list prices. Webex enterprise pricing is heavily negotiated and bundle-driven. Negotiated rates through us run 30%+ below list on both.
| Tier | Dialpad | Webex Calling |
|---|---|---|
| Entry | $15/user/mo (Standard) | ~$17/user/mo (Webex Calling) |
| Mid tier | $25/user/mo (Pro) | ~$25/user/mo (Webex Suite) |
| Top tier | Custom (Enterprise) | Custom ($20–40, negotiated) |
| AI features | Included at every tier | Webex AI Assistant, higher tiers |
Webex enterprise pricing typically lands between $20 and $40/user/month depending on the bundle and seat count. Dialpad publishes flat per-seat pricing and includes AI on every plan.
| Area | Dialpad | Webex Calling |
|---|---|---|
| AI features | Native on every tier | Improving, higher tiers |
| Video meetings | Built in, capable | Webex meetings, enterprise-grade |
| Security and compliance | Solid | Deep, Cisco-grade |
| Cisco ecosystem fit | Integrates | Native to Cisco hardware and Webex |
| Ease of setup | Self-serve friendly | Enterprise, project-led |
| App design | Modern and fast | Feature-dense |
| Business SMS | Included | Limited |
| Global scale | Metered international | Strong global, carrier options |
| Pricing clarity | Flat per-seat | Negotiated, bundle-driven |
Webex Calling wins inside the Cisco world of meetings, security, hardware, and global reach. It loses on simplicity and AI-everywhere. Dialpad wins on modern UX and built-in AI for teams that do not need the enterprise machinery. If you are a Cisco shop, Webex is the path of least resistance. If you want AI-first calling without the weight, Dialpad is the cleaner choice.
You are SMB or mid-market and want native AI, a modern app, and simple pricing.
You are a Cisco enterprise that needs meetings, security, and global scale.
Still not sure? Tell us about your setup, we'll tell you which one (or a third option you haven't considered) actually fits.
Get a personalized recommendationWe'll quote both Dialpad and Webex Calling (plus any other relevant options) at wholesale rates and tell you which fits your team's actual setup.