Every published Dialpad plan rate, what the bill becomes once taxes, hardware and add-ons land, and where the room to negotiate actually is. Dialpad discounts its own list hard at volume, so the honest answer on savings differs from RingCentral or Nextiva.
Dialpad costs $20 to $35 per user per month at list price on an annual contract. Standard opens at $20 per user and Pro at $35 for a team of five. Both tiers step down as seats are added, and by 251 seats the list rate on either plan is $10. Negotiated discounts run about 5 to 29 percent off list where Dialpad moves at all, and several seat bands are quoted case by case instead. Month to month billing adds roughly 20 percent, taxes and regulatory fees another 10 to 20 percent, and desk phones $3 to $7 per device per month to rent. Dialpad includes Ai transcription and call summaries on every plan, unlike most competitors.
These are published list prices for a small team, billed annually. The monthly column applies the roughly 20 percent premium Dialpad charges for no commitment. What you sign is usually lower, and the next section says how much.
| Plan | List, annual | List, monthly | What you get |
|---|---|---|---|
| Standard | $20 per user | About $24 per user | Unlimited calling, SMS, video for 10, Dialpad Ai transcription, Google Workspace and Microsoft 365 |
| Pro | $35 per user | About $42 per user | Everything in Standard plus 24/7 support, international numbers, multiple locations, Salesforce, HubSpot and Zendesk |
Dialpad also sells an Enterprise tier and separate contact center SKUs licensed per agent. Both are quoted per deployment rather than listed, so we publish no figure.
Set your team size below. The calculator shows the published list price for that seat band and the range we see on recently signed Dialpad agreements at the same size.
Dialpad list pricing on this page was last verified June 7, 2026. The negotiated ranges reflect agreements we were seeing around that date.
Dialpad's list price is a staircase, not one number. Standard steps down at 11 seats, again at 51, 101 and 251. Pro steps at 6, 11, 25 and 251. The largest break sits between 10 and 11 seats, where Standard falls from $20 to $15 and Pro from $33 to $17. At that break eleven seats bill for less in total than ten do, so a team of nine or ten should price the eleventh seat before signing.
| Seats | Standard list | Pro list | Typical discount off list |
|---|---|---|---|
| 1 to 5 | $20 | $35 | Standard quoted case by case. Pro about 18% to 24% off |
| 6 to 10 | $20 | $33 | Standard about 15% to 21% off. Pro about 23% to 29% off |
| 11 to 24 | $15 | $17 | Standard about 5% to 9% off. Pro quoted case by case |
| 25 to 50 | $15 | $15 | Standard about 5% to 9% off. Pro quoted case by case |
| 51 to 100 | $13 | $15 | Both plans quoted case by case |
| 101 to 250 | $12 | $15 | Standard about 6% to 12% off. Pro about 23% to 29% off |
| 251 to 500 | $10 | $10 | Both plans quoted case by case |
| 500+ | $10 | $10 | Standard about 9% to 15% off. Pro quoted case by case |
We would rather say this straight than sell a number we cannot hit. RingCentral and Nextiva keep list high and the gap wide at every size. Dialpad publishes an aggressive volume schedule instead, so the room is real at the ends and thin in the middle.
Fifty seats on Standard lists at $15 per user, so $750 a month or $9,000 a year. The 25 to 50 band is a tight one, so a negotiated agreement typically lands near $690 to $720 a month. Add 10 to 20 percent in taxes and the real number is closer to $760 to $865.
At 150 seats on Pro the gap reopens. List of $15 per user is $2,250 a month, and 23 to 29 percent off lands near $1,600 to $1,740.
The gap between Standard and Pro is not call quality. It is integrations, locations and support. Teams that quote Standard and then find they need Salesforce screen pops or a second office end up on Pro anyway, so decide before comparing prices.
| Feature | Standard | Pro |
|---|---|---|
| Unlimited calling, US and Canada | Included | Included |
| Business SMS and MMS | Included | Included |
| Video meetings | Up to 10 | Up to 10 |
| Dialpad Ai transcription and summaries | Included | Included |
| Voicemail transcription | Included | Included |
| Auto attendant and IVR | Included | Included |
| Call recording | Included | Included |
| Google Workspace and Microsoft 365 | Included | Included |
| 24/7 live support | No | Included |
| International numbers | No | Included |
| Multiple office locations | No | Included |
| Salesforce, HubSpot, Zendesk | No | Included |
| Call queues | No | Included |
| API and webhooks | No | Included |
| Unlimited international minutes | No | Add-on |
Two things to raise on a sales call. International numbers on Pro are not unlimited international minutes, which stay a paid add-on. And real time Ai coaching sits in Dialpad's contact center line, not in Pro.
The seat rate is the headline. These are the lines that move a quote after it has been accepted.
Advertised VoIP prices almost never include tax, and Dialpad is no exception. Expect roughly 10 to 20 percent on top of the quoted seat rate. The components are the federal Universal Service Fund contribution, a carrier regulatory recovery fee, 911 fees, and state and local telecom taxes that vary by where your users sit.
Two consequences. Between a $15 quote and a $16 quote, tax treatment can matter more than the dollar, because the recovery fee is a carrier decision rather than a government one. And a company spread across several states usually sees a higher effective rate than a single site company. Ask for a sample invoice, not just an order form. Full breakdown on our VoIP taxes and fees page.
Four variables set your Dialpad rate, and only one of them is the plan you pick.
Billing frequency. Annual is roughly 20 percent cheaper than month to month. On 25 Standard seats that is about $900 a year, for a commitment most businesses were going to keep anyway.
Term length. One, two and three year terms are available, and a longer term buys a better rate. Take it only if you also get a written renewal cap and the right to add seats at that rate. Early termination normally means paying out the balance, so the length you sign is a real commitment.
Seat count. Crossing from 10 to 11 seats, or 100 to 101, changes the rate on every seat. Price the deal at the headcount you will have next quarter.
Total contract value. Bundling contact center agents with phone seats is the lever that moves a discount approval. If you are buying two things, buy them on one paper.
Then read the auto renewal clause. Most agreements renew unless you give notice 30 to 60 days out, and that window is the most common reason companies pay more in year two.
These are the ones that come up after signing rather than before.
Entry list price is the fairest single comparison point, because every provider publishes it. Dialpad sits in the lower half of the field, and it is the only one here that includes Ai transcription on every plan.
| Provider | Entry list | Monthly premium | Ai transcription | Compare |
|---|---|---|---|---|
| Dialpad | $20 | About 20% | All plans | Our review |
| Zoom Phone | $16 | About 20% | Add-on | vs Zoom Phone |
| GoTo Connect | $27 | About 15% | Add-on | vs GoTo Connect |
| 8x8 | $28 | About 20% | Add-on | vs 8x8 |
| RingCentral | $30 | About 15% | Add-on | vs RingCentral |
Zoom Phone is the only one that undercuts Dialpad at entry, and it barely moves on price under 50 seats, so the gap narrows fast. Against 8x8 and RingCentral, Dialpad wins on entry price and on what is bundled, while giving up depth on international coverage.
We quote Dialpad alongside two or three real alternatives at contracted rates, and we will say plainly if Dialpad's own volume pricing is already the best number for your size. Request a Dialpad quote and you get real figures, not a rate card.
We'll price Dialpad at contracted rates alongside 2 or 3 alternatives, break out the taxes and add-ons, and say honestly if another platform is the better buy.
Dialpad costs $20 to $35 per user per month at list price on an annual contract. Standard starts at $20 and Pro at $35 for a small team. Both step down as seats are added, and at 251 seats or more the list rate on either plan is $10 per user. Month to month billing costs roughly 20 percent more.
There is no permanently free Dialpad plan for business use, but Dialpad does offer a free trial, as do Zoom Phone, GoTo Connect, 8x8 and Nextiva. RingCentral offers none. Run the trial on the tier you intend to buy, because trialling Standard tells you nothing about Pro.
There is no standard published setup fee on a straightforward deployment. What does show up at signing is one time 10DLC registration for business SMS, hardware if you buy phones outright, and professional services if someone else builds your call flows. Ask for every one time charge on the order form.
Yes, but less than with most of the field, because Dialpad already discounts hard on its published volume pricing. From 6 to 10 seats we typically see about 15 to 21 percent off list on Standard and 18 to 29 percent on Pro. Below six seats Standard is quoted case by case rather than discounted off the rate card. In the 101 to 250 band it is about 6 to 12 percent on Standard and 23 to 29 percent on Pro. Between 11 and 100 seats the room is smaller and most bands are quoted case by case, so push on term and inclusions instead.
Standard, at $20 per user per month at list for a team of 10 or fewer on an annual contract. It includes unlimited calling, SMS, video for up to 10 participants and Dialpad Ai transcription. It leaves out 24/7 support, international numbers, multiple locations and CRM integrations, which all sit on Pro.
The rate you sign holds for the term you sign. The increase shows up at renewal, when a discounted first term rolls onto a rate closer to list, or when auto renew fires on a contract nobody reviewed. Get a renewal cap written into the original agreement.
At 50 seats the list rate on Standard is $15 per user per month, which is $750 a month or $9,000 a year. Pro is also $15 at that band, so both tiers cost the same on list. Expect Standard to land near $690 to $720 a month before taxes, which then add 10 to 20 percent. Pro at that size is quoted case by case.
Dialpad is cheaper at the entry point. Standard lists at $20 per user against $30 for RingCentral Core, and Dialpad includes Ai transcription where RingCentral charges for it. RingCentral has the deeper platform for large multi country deployments. Under 100 seats, Dialpad is usually the better value.