What GoTo Connect costs per user, how the list rate moves with seat count, which add-ons and fees land on the invoice, and how far below published pricing a negotiated agreement usually sits.
GoTo Connect costs $18 to $27 per user per month at list price on an annual contract. Seat count decides where you land in that band: $27 at five seats, $22 at fifty, $18 at five hundred. Paying month to month rather than annually adds about 15%, and taxes, 911 charges, and regulatory surcharges add roughly 10% to 20% on top of any per seat rate you agree to. Almost nobody who negotiates pays list. Through an advisor it commonly lands 15% to 46% below the published rate, and where you sit in that spread depends on seat count.
GoTo sells a base phone plan with richer bundles on top. The tier we quote most often is Phone System, because it is what most small and mid sized businesses buy. It is not a stripped starter package. Call recording, video, and the auto attendant are all included, unlike RingCentral and Nextiva.
| Plan | List, annual | List, month to month | What is included |
|---|---|---|---|
| Phone System | $27 at 1-5 seats, down to $18 at 500+ | About $31 at 1-5 seats, about $21 at 500+ | Unlimited calling, SMS, auto attendant, call routing, voicemail, desktop and mobile softphone, video meetings for up to 250 participants, call recording |
| Connect | Quote based | Quote based | Phone System plus the wider GoTo collaboration bundle and broader integration coverage |
| Connect CX | Quote based | Quote based | Connect plus contact center queues, outbound campaign tools, and supervisor reporting |
We print a list figure only where we hold a verified one. Connect and Connect CX are sold on quote in the deals we see.
Every figure here is list price. These are published rates, not what a negotiated agreement costs. GoTo is one of the more flexible providers on price at volume.
Set your team size below. The calculator shows the published list price for that seat band and the range we see on recently signed GoTo Connect agreements at the same size.
GoTo Connect list rates and the negotiated bands behind this calculator were last verified on June 7, 2026.
GoTo Connect does not have one price. It has a rate card that steps down as seats go up, and a negotiated rate underneath it. The middle column is published. The right column is what we see land in signed agreements.
| Seats | Phone System list, per user/mo | Typical negotiated range |
|---|---|---|
| 1-5 | $27 | About 15% to 21% below list |
| 6-10 | $25 | About 30% to 36% below list |
| 11-24 | $23 | About 24% to 30% below list |
| 25-50 | $22 | About 26% to 32% below list |
| 51-100 | $21 | About 18% to 24% below list |
| 101-250 | $20 | About 30% to 36% below list |
| 251-500 | $19 | About 37% to 43% below list |
| 500+ | $18 | About 40% to 46% below list |
Note the shape. The published rate falls only about a third across the range. The negotiated gap does the rest, and it is not a straight line. It steps up once you clear five seats, flattens again in the 51 to 100 band, then opens widest above 250 seats.
Fifty seats on Phone System lists at $22 per user per month, so $1,100 per month or $13,200 per year before taxes. At 26% to 32% off, the same seats land near $750 to $820 per month, about $9,000 to $9,840 per year. That is roughly $3,400 to $4,200 a year of difference for identical service. Add 10% to 20% for taxes and surcharges.
The entry plan carries more standard features than most competitors at the same price. What it leaves out is advanced analytics and the deeper CRM connectors.
| Feature | Phone System | Connect CX |
|---|---|---|
| Unlimited calling, US and Canada | ✓ | ✓ |
| Business SMS and team messaging | ✓ | ✓ |
| Auto attendant and call routing | ✓ | ✓ |
| Voicemail transcription | ✓ | ✓ |
| Desktop and mobile softphone | ✓ | ✓ |
| Video meetings | 250 participants | 250 participants |
| Call recording | ✓ | ✓ |
| Advanced analytics | Not included | ✓ |
| CRM integrations | Limited | Broader |
| Contact center queues | Not included | ✓ |
| AI transcription and summaries | Add-on | Add-on |
| International calling | Add-on | Add-on |
| Uptime SLA | 99.999% | 99.999% |
| US based support, 24/7 | ✓ | ✓ |
Two rows matter if you are cost comparing. Call recording is standard here and a paid tier at RingCentral. AI transcription is an add-on here and standard on every Dialpad plan.
The per seat rate is rarely the only line.
Every price on this page, and on GoTo's own site, is before tax. Business VoIP is regulated telecom, so Universal Service Fund contributions, regulatory recovery fees, 911 fees, and state and local telecom taxes get added. Together they typically add roughly 10% to 20%.
On the fifty seat example, that turns an $1,100 subtotal into $1,210 to $1,320 of real monthly spend. Most of it is not negotiable, though the recovery fee varies by provider and is fair to question. Ask for a sample invoice, not just a rate sheet. Full detail in VoIP taxes and fees explained.
Four levers set your final number.
Auto renewal is standard. Most agreements roll into a new term unless you give notice inside a set window, commonly 30 to 60 days out. Early termination usually means paying the remaining term value, so calendar the notice date the day you sign.
Our view, from quoting this platform regularly. GoTo is cleaner on billing than most. These five still catch people.
Entry list price per user per month on an annual contract.
| Provider | Entry list | Monthly premium | Free trial | Full comparison |
|---|---|---|---|---|
| GoTo Connect | $27 | ~15% | Yes | This page |
| Zoom Phone | $16 | ~20% | Yes | GoTo vs Zoom Phone |
| Dialpad | $20 | ~20% | Yes | GoTo vs Dialpad |
| 8x8 | $28 | ~20% | Yes | GoTo vs 8x8 |
| RingCentral | $30 | ~15% | No | GoTo vs RingCentral |
| Nextiva | $30 | ~20% | Yes | GoTo vs Nextiva |
| Teams Phone | $10 plus M365 | Tied to M365 | No | GoTo vs Teams Phone |
The headline column misleads on its own. Zoom Phone's $16 is the cheapest entry point but barely moves under 50 seats. Teams Phone's $10 is the phone system alone, and it only works if you already pay for Microsoft 365 and add a calling plan on top, which takes it to $17. GoTo sits mid pack at list and near the front once negotiated.
For the actual number at your seat count and term, use the quote form. Two minutes, and we price GoTo Connect against the platforms that genuinely compete for your situation. Get a GoTo Connect quote.
We price GoTo Connect at wholesale rates alongside two or three real alternatives, and say honestly if another platform fits better.
GoTo Connect costs $18 to $27 per user per month at list price on an annual contract. The $27 rate applies to accounts of 1 to 5 seats. List steps down as seat count rises, reaching $22 at 25 to 50 seats and $18 at 500 or more. Negotiated pricing through an advisor typically lands 15% to 46% below those figures, depending on seat count.
Yes. GoTo Connect offers a free trial, which is not true of every competitor. RingCentral, for example, does not. Use it to test call quality on your actual network before you sign anything.
There is usually no separate setup fee, and number porting is normally free. The one time costs that do appear are desk phones at $100 to $250 each, 10DLC registration for business texting, and any paid professional services to build your call flows.
Yes, and the gap is wide. At 1 to 5 seats expect roughly 15% to 21% off list. From 6 to 250 seats the usual range runs 18% to 36% off, and it moves band by band rather than climbing steadily. Above 250 seats it reaches 37% to 46%. Term length and whether contact center seats are in the deal both move the number.
Phone System is the entry plan and the cheapest way to buy GoTo Connect. It lists at $27 per user per month at 1 to 5 seats and includes unlimited calling, SMS, auto attendant, call routing, voicemail, the softphone apps, video meetings for up to 250 participants, and call recording.
The per seat rate is locked for the length of your term. What changes at renewal is that first term discounts can fall away, so the second term quote often comes in higher. Ask for the renewal rate in writing before you sign, and cap renewal increases in the contract.
At 50 seats the list rate is $22 per user per month, so $1,100 per month or $13,200 per year before taxes and fees. At a negotiated rate in the 26% to 32% off band that lands around $750 to $820 per month. Taxes and surcharges add roughly 10% to 20% on top.
GoTo Connect lists at $27 per user per month against RingCentral at $30, so the two look close on paper. The difference is what you end up using. GoTo bundles call recording and video into the base plan, while RingCentral moves recording, analytics, and AI into higher tiers.
No. Advertised and quoted per seat rates are before tax. Universal Service Fund contributions, regulatory recovery fees, 911 fees, and state and local telecom taxes typically add roughly 10% to 20% to the bill.
No. Most GoTo Connect users run the desktop and mobile softphone with a headset and buy no hardware at all. If you do want desk phones, a basic Yealink T33G or Poly E100 rents for about $3 per device per month or buys for about $100.